HostRocket Web Hosting Review

HostRocket has been a solid provider of web hosting since 1999. They provide web hosting services to about 50,000 domains.

HostRocket Price & Features:

HostRocket offers one Linux web hosting plan for personal and small business websites, the RocketOne Plan, which is priced at $7.95 a month (paid annually), and no setup fees. The RocketOne offers:

• One free domain,
• 1,000 MB (1 Gig) of disk space (More than enough),*
• 50 GB bandwidth (with month to month rollover - a unique feature),
• Unlimited POP3/IMAP eMail accounts with autoresponders,

plus a bag full of features.

*1 Gig of disk space may not sound as much as other web host companies provide (yep, it's not), but in reality 1 Gig is much more than enough for over 95% of all small business websites. You would need a massive site to require more than 1 Gig.

There are other plans available. The RocketTwo Plan, $10.95 a month (paid annually), and RocketThree Plan, $12.95 a month (paid annually), provide more disk space, bandwidth, domain names, and other features.

You can get more details of the RocketOne, Two, and Three Plans by visiting the HostRocket website.

Reliability:

HostRocket has a good reputation for solid reliability. They currently guarantee 99.5% uptime, which is excellent. Over the years, they have grown and now maintain a top-quality state-of-the-art data center in Clifton Park, New Jersey.

Customer Support:

HostRocket has 24/7 eMail and 24/7 toll-free phone support.

In addition, HostRocket has a large FAQ (Frequently Asked Questions) section that will answer many of your questions. They also have the HR Community, a forum where your questions can get answered and a place to discuss other website-related topics with other customers.

Why, you ask? They say they have a 10-minute turn around rate for eMail customer support. That's a good thing since they don't always answer the phone. Alas, here is no Live Chat, to boot

We tried to contact HostRocket to ask then some questions. We gave up on their phone support because they simply hung-up after we were placed on hold for a very long period of time. Their 10-minute eMail response took 13 hours and 21 minutes.

Perhaps their customer support is only available during normal business hours. We would have asked, but it is simply too frustrating trying to get an answer.

Control Panel:

HostRocket has a customized version of CPanel that offers many features that most other web hosts that use CPanel do not have. It is highly functional and easy to use.

Web Builder:

HostRocket has the SiteStudio SiteBuilder, a quick and easy way to build a professionally-looking website, quickly and easily.

Money-Back Guarantee:

HostRocket has a 30-day conditional money-back guarantee. If within the 30 days immediately following the date you established service, you are not completely satisfied just bring your concerns to their attention. If they are not able to resolve things for you, they will refund your hosting fees.

Conclusion on HostRocket Web Hosting:

While the quality of HostRocket technical support is much above average, there is no question that at times they are slow. Nevertheless, HostRocket enjoys a fine reputation for solidly dependable web hosting. For more information and to order a plan, go to the HostRocket website.

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